Privacy Policy – Algarve Cave Captain
19/04/2025
At Algarve Cave Captain, we are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR – EU Regulation 2016/679). This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us, whether through our website, booking systems or direct contact.
1. Who We Are
Algarve Cave Captain is a registered company based in Algarve, Portugal, offering boat tours to the Benagil Caves and other natural landmarks.
Data Controller: Algarve Cave Captain
Email: algarvecavecaptain@gmail.com
Address: Marina de Portimão – Porta J
2. Personal Data We Collect
We may collect and process the following personal data:
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Full name
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Email address
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Phone number
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Country of residence
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Payment information (processed securely via third-party systems)
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Booking details (date, time, preferences)
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Any information you choose to provide voluntarily
3. Why We Collect Your Data (Legal Basis)
We process your personal data based on the following legal grounds:
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Contractual necessity – to process and manage your bookings
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Legitimate interest – to improve our services and ensure customer satisfaction
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Consent – for sending newsletters or marketing (only when you opt in)
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Legal obligation – to comply with applicable laws and regulations
4. How Your Data Is Used
Your personal data may be used to:
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Manage bookings and customer support
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Send confirmation emails and tour information
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Process payments securely
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Send optional updates, offers or promotions (if you consent)
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Improve our services and website performance
5. Data Sharing & Transfers
We do not sell or share your data with third parties for marketing purposes.
We may share your data only with:
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Payment processors (e.g. Stripe, PayPal)
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Booking platforms or partners directly involved in your service
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Legal authorities, if required by law
All data processors we work with are GDPR-compliant.
6. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations (e.g. tax records). After that, data is securely deleted.
7. Your Rights Under GDPR
You have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Request deletion of your data (“right to be forgotten”)
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Object to or restrict processing
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Withdraw consent at any time
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Lodge a complaint with the Portuguese Data Protection Authority (CNPD)
To exercise any of these rights, contact us at: info@algarvecavecaptain.com
8. Cookies and Tracking
Our website uses cookies to improve functionality and user experience. You can manage or disable cookies in your browser settings. For more details, please refer to our Cookie Policy.
9. Policy Updates
This Privacy Policy may be updated from time to time. Any significant changes will be notified on our website. We recommend checking this page periodically.